Privacy policy

Last updated: 9 October 2026

This Privacy Policy explains how Medermica (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit our website, book an appointment or receive treatments at our aesthetic clinic.

This notice explains how we use personal information. Optional analytics and advertising measurement require your separate cookie choice; using this website does not give consent to those cookies.

1. Who we are

Medermica is an aesthetic clinic providing skin and wellness treatments. If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: medermica@hotmail.com

Phone: 0770 339 5436

Address: 37 Southmead Rd BS10 5DW Bristol

2. What information we collect

We may collect the following types of information:

Information you give us directly

Name and contact details (such as email, phone number, address)

Date of birth

Booking details (treatment type, date and time)

Medical and skin history you choose to share with us that is relevant to your treatment

Payment and billing information (handled securely by our payment providers)

Messages and enquiries you send us (for example, via contact forms, email or social media)

Information collected automatically

When you visit our website, we may automatically collect:

IP address and general location

Device and browser type

Pages visited and time spent on the site

Cookies and similar technologies (see Section 7)

3. How we use your information

We use your information to:

Provide and manage your bookings and treatments

Assess your suitability for treatments and tailor them to your needs

Communicate with you about appointments, updates and follow‑up care

Respond to your questions and enquiries

Process payments and manage invoices

Improve our services, website and client experience

Send you marketing communications (only if you have given consent, and you can opt out at any time)

Comply with legal, regulatory and insurance requirements

We only collect and use information that is relevant and necessary for these purposes.

4. Legal bases for processing

We process your personal information based on one or more of the following legal grounds:

Consent – when you choose to share information with us or sign up for marketing.

Contract – to provide the treatments and services you have booked.

Legal obligation – to meet legal, tax or regulatory requirements.

Legitimate interests – to run and improve our clinic and services in a way that is fair and does not override your rights.

5. How we share your information

We do not sell your personal information.

We may share your information with:

Service providers who help us run our business (for example, booking systems, payment processors, email providers, website hosting)

Professional advisers (such as accountants, insurers or legal advisers) where necessary

Authorities or regulators, if required by law

These third parties are only given the information they need to perform their services and are required to keep it secure and confidential.

6. How we store and protect your information

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

We keep your information only for as long as necessary to:

Provide our services

Meet legal, tax and insurance requirements

Resolve disputes and enforce our agreements

When information is no longer needed, we will delete it or anonymise it safely.

7. Cookies and tracking technologies

Our website may use cookies and similar technologies to:

Make the site work properly

Remember your preferences

Understand how visitors use our site so we can improve it

You can control cookies through your browser settings. If you disable certain cookies, some parts of the website may not function correctly.

See the analytics and advertising measurement information below. Use Cookie settings in the footer to reject optional cookies or change your choice at any time.

8. Your rights

Depending on your location and local laws, you may have the right to:

Access the personal information we hold about you

Ask us to correct inaccurate or incomplete information

Ask us to delete your information in certain circumstances

Restrict or object to how we use your information

Withdraw your consent where we rely on consent (for example, marketing)

Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details in Section 1. We may need to verify your identity before responding.

9. Children

Our treatment services are for clients aged 18 and over, as stated in our Terms & Conditions. If you believe a child has provided personal information through this website, please contact us using the details above.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly to stay informed.

Analytics and advertising measurement cookies

If you allow analytics cookies, we use Google Analytics 4 to understand visits to this website. Google may set cookies and receive information about your visit and clicks on booking, phone and email links. These clicks show interest; they do not confirm a booking or that an enquiry was sent. We do not send your enquiry form contents to Google Analytics.

Advertising measurement is a separate optional choice. If you allow it, Google Ads can use cookies to attribute booking-link, email and phone clicks and qualifying calls to our ads. Google may replace our displayed telephone number and its call link with a forwarding number that still connects to Medermica, allowing calls to be measured. Personalised advertising remains disabled. Existing analytics consent does not enable advertising measurement. You can reject optional cookies or change your choice at any time using Cookie settings in the footer.